Information Systems are inherent components in e-governance, IT based healthcare, ITeS etc. This course develops a clear understanding and breadth of knowledge within the theoretical principles and concepts of Information Systems. The course builds a basic understanding of the value and uses of IT in information systems for business operations, managerial decision making, transparent processes, and strategic planning.

To understand the importance of information systems in various organisational environments
To examine conceptual models and practical applications of information systems in an organization
To get an understanding of the various issues in IT service outsourcing

1. Basic concept and Terminology – Categories of Hardware and Software – Occurrences – Characteristics of Information Systems and its components – Requirements and pre-conditions

2. Task areas and Task fields – Combining them to form processes – State model – Extended state model – Three kinds of MCM – Tripple model of MCM

3. Quality and Auditing – ISO Standards – Skills and working environments – Outsourcing – Third party maintenance – Economic aspects – Juridical concepts- Contracts

4. Introduction to Information Technology Infrastructure Library (ITIL) – Service support modules – Configuration management – Helpdesk – Problem management – Change management – Software distribution and control

5. Service delivery Cost Management – Capacity management – Availability management – Contingency Planning – Service Level Management – Service Catalog – Service Level Agreement

1. Information Systems – Management Control & Maintenance : M. Looijen, Kluwer Berdrijfs Informatic b.v., Deventer (1998)
2. IT Infrastructure Library Modules C.C.T.A., London (1998)